This policy applies to consumer health data as defined by the Washington My Health My Data Act and comparable laws including Nevada SB 370. It applies to residents of Washington and Nevada, and we apply it to everyone.
It sits alongside our Privacy Policy and does not replace it. Protected health information created during your care is not covered here; it is governed by HIPAA and by the Notice of Privacy Practices of our clinical partner, OpenLoop Health.
Categories of consumer health data we collect
- The program you expressed interest in, for example Medical Weight Loss or Female Menopause - HRT. Because our programs are condition-specific, this can imply a health interest, so we treat it as consumer health data.
- Your name, email address and state, when submitted alongside that program interest.
We do not collect your fit-check answers. The questions about symptoms, menopause status and medication history are scored in your browser and discarded. They are never transmitted to us and never stored. Only the resulting program name travels.
We do not collect biometric data, precise location, or data from any health app or device.
How we collect it, and why
We collect it directly from you, only when you choose to submit a form. We use it to reply to you, to direct you to the correct clinical intake, and to send you information about the program you asked about unless you opt out. We do not use it for any other purpose.
Sources
You. We do not buy consumer health data, and we do not receive it from data brokers, advertising networks, or any third party.
Who we share it with
- Google, as a processor, because form submissions are stored in Google Workspace under our control. Google is contractually restricted from using the data for its own purposes.
- OpenLoop Health and the licensed clinicians and pharmacies delivering care, when you proceed to clinical intake.
- A successor entity, in the event of a merger, acquisition or sale of assets.
- Where required by law.
We do not sell consumer health data. Selling consumer health data without a signed valid authorization is prohibited by the Act, and we do not do it. We do not share consumer health data with advertisers, and we run no advertising or analytics trackers on this Website.
Your rights
You have the right to:
- Confirm whether we are collecting, sharing or selling your consumer health data, and to access that data, including a list of everyone it has been shared with.
- Withdraw consent to our collection and sharing of it.
- Delete it. On a deletion request we will delete it from our records and notify anyone we shared it with to do the same.
To exercise any of these, email privacy@puremuze.com with the word Health Data in the subject line. We will respond within 45 days, extendable once by a further 45 days where the law allows, and we will tell you if we need an extension and why. Using an authorised agent is permitted with written proof.
If we deny your request you may appeal by replying to our decision. We will respond to the appeal within 45 days. If we deny the appeal, you may contact the Washington State Attorney General at atg.wa.gov/file-complaint, or the Attorney General of your state.
We will not discriminate against you for exercising any of these rights.
Employees, contractors and processors
Access to consumer health data is restricted to the people who need it to do the work described above, and to processors under contract who are bound to the same restrictions.
Changes and contact
If we change this policy we will post the updated version here and notify affected consumers before material changes take effect. Contact: privacy@puremuze.com.
All PureMuze policies
- Privacy Policy
- Consumer Health Data Privacy Policy (you are here)
- Terms of Use
- Cancellation & Refund Policy
- Medication Safety Information
- Compounded Medication Disclosure
- About Telehealth Care
- Accessibility Statement
- Telehealth Informed Consent (OpenLoop Health, the consent of record)
- Notice of Privacy Practices (OpenLoop Health)
PureMuze LLC, a Texas limited liability company. Clinical services are provided by independent licensed clinicians and pharmacies through our clinical infrastructure partner, OpenLoop Health. PureMuze does not practice medicine and does not compound or manufacture medication.