Terms of Use

These Terms of Use (“Terms”) govern your access to and use of puremuze.com and the services offered through it (the “Website”), operated by PureMuze LLC (“PureMuze,” “we,” “us”). By using the Website you agree to these Terms. Please read them carefully.

1. Privacy

Our handling of information is described in our Privacy Policy. Protected health information created or received in the course of your care is governed by the Notice of Privacy Practices of our clinical partner.

2. Changes to these Terms

Any changes to these Terms are effective upon posting to the Website. Your continued use of the Website after changes are posted constitutes acceptance, except where applicable law requires otherwise.

3. The Website does not provide medical advice

Content on the Website is informational only and is not intended to substitute for professional medical advice, diagnosis, or treatment. The fit check and any other assessment tools are educational and do not establish eligibility or a clinician-patient relationship. Always consult a licensed provider about your medical decisions. If you are experiencing a medical emergency, call 911.

4. Telehealth services and who provides your care

PureMuze is a technology and brand platform. PureMuze does not practice medicine, does not employ the clinicians who treat you and does not dispense medication. Clinical services are provided by independent licensed clinicians affiliated with a professional entity and medications are dispensed by independent licensed pharmacies, in each case coordinated through our clinical infrastructure partner, OpenLoop Health. Our provider network includes both nurse practitioners and physicians; we refer to them collectively as licensed clinicians or licensed providers.

Telehealth consent is obtained separately. See the Telehealth Consent you will be asked to review and accept during intake.

5. Eligibility and prescriptions

Treatment is provided only if a licensed clinician determines it is clinically appropriate for you following review of your intake information. Not everyone is a candidate and submitting an intake form or a payment does not entitle you to a prescription. You must be at least 18 years old and physically located in a state where services are offered at the time of your visit.

Some medications prescribed through the Website may be compounded. Compounded medications are not FDA-approved and the FDA does not review compounded products for safety, effectiveness, or quality. See our Compounded Medication Disclosure.

6. State coverage

Currently offering services in all 50 states plus Washington D.C. Some services may not be available in all 50 states or Washington D.C. Subject to change.

7. Pharmacy partners; fulfillment, shipping and packaging

Prescriptions issued by your licensed clinician are fulfilled by one of the independent licensed pharmacies below. A prescription may be transferred among these partner pharmacies for availability or operational reasons.

Shipping times are estimates and are not guaranteed. You are responsible for storing temperature-sensitive medication as directed and for keeping medication in child-resistant packaging and out of reach of children.

8. Payment, subscriptions and automatic renewal

These are recurring subscriptions that renew automatically until you cancel. Before you provide payment information you will be shown the price, the billing period, the fact that it renews automatically, and how to cancel. You must affirmatively agree to the recurring charge as a separate step. Every price on this Website is stated with its billing period, for example “$249 per 4 weeks.”

Who charges you. Payment is taken by our clinical partner, OpenLoop, not by PureMuze. Your card statement may show “OPNLP PureMuze.” We do not receive or store your card details.

Renewal. Your subscription renews at the end of each billing period at the then-current price until you cancel. If the price or any material term changes, you will be notified before the change takes effect and given the opportunity to cancel.

Acknowledgement. After you enrol you will receive a confirmation you can keep, restating the terms of the subscription and how to cancel.

How to cancel. Cancel in your patient portal, or email support@care.puremuze.com, at least 72 hours before your next billing date. Cancellation takes effect as described in the Cancellation and Refund Policy. If you enrolled online, you may cancel online, by the same method and without having to speak to anyone.

California residents. Under California's Automatic Renewal Law you are entitled to the disclosures above before being charged, an acknowledgement you can retain, and an online method of cancellation. If you believe you have not received these, contact us and we will make it right.

Initiating a chargeback rather than contacting patient support may result in suspension of your account and collection efforts.

9. Refunds

All sales are final except as expressly stated in our Cancellation and Refund Policy or as required by law.

10. Electronic communications, notices and signatures

You consent to receive communications from us electronically, by email and by notices posted to the Website, and you agree that electronic signatures and click-through acceptances are legally binding and satisfy any requirement that an agreement be in writing. You may withdraw this consent by contacting us, though doing so may mean we can no longer provide the service.

Text messages. PureMuze does not operate an SMS programme and does not send marketing text messages. If we introduce one, it will be opt-in, with its own disclosures and a documented consent step, and we will update these Terms first. Your clinical care team may contact you separately through the patient portal or by the methods you agree to during intake.

You may opt out of marketing email at any time using the unsubscribe link. Transactional and clinical messages necessary to your care will continue.

11. Your use of the Website

The Website is for your personal, non-commercial use. You may not reproduce, distribute, or modify Website content; impersonate another person; access the Website by automated means; introduce malware; attempt unauthorized access; or interfere with the operation of the Website. We may terminate access for violations.

12. Ownership and trademarks

The Website and its content are the property of PureMuze and are protected by copyright and other intellectual property laws. The PureMuze name and logo may not be used without our written permission. Other marks belong to their respective owners.

13. Links from the Website

Links to third-party websites are provided for convenience only. We do not control, endorse, or accept responsibility for third-party sites or their content.

14. Disclaimer of warranties

THE WEBSITE AND THE INFORMATION AND CONTENT ON THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. There is no guarantee of results or of the effectiveness of any treatment or care plan. Individual results vary.

15. Limitation of liability

To the fullest extent permitted by law, our aggregate liability is limited to the greater of $100 or the amounts you paid us in the twelve months preceding the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages. Some jurisdictions do not permit these limitations, in which case they apply to the maximum extent permitted.

16. Indemnification

You agree to defend and hold PureMuze harmless from claims arising out of your violation of these Terms or your misuse of the Website.

17. Governing law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Nothing in this section deprives you of the protection of any mandatory consumer-protection law of the state in which you reside.

18. Dispute resolution and arbitration agreement

18.1 Informal resolution first. Before starting arbitration, you and we agree to try to resolve the dispute informally. Send a written notice describing the dispute and the relief you want to legal@puremuze.com. We will do the same to the address we have for you. Either party may request a telephone conference. If the dispute is not resolved within 60 days, either party may begin arbitration. This step is a condition precedent, and any statute of limitations is tolled while it runs.

18.2 Agreement to arbitrate. Except as set out in 18.3, any dispute arising out of or relating to these Terms, the Website, or the services, including the validity of this arbitration agreement, will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, as modified by these Terms. The Federal Arbitration Act governs the interpretation and enforcement of this section. Judgment on the award may be entered in any court of competent jurisdiction.

18.3 What is excluded. Either party may bring an individual action in small claims court if it qualifies, and either party may seek injunctive or other equitable relief in court to protect intellectual property or to stop unauthorised access to the Website. Nothing here prevents you from reporting a concern to a government agency, or from participating in a government investigation.

18.4 Class action and jury trial waiver. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. YOU AND WE EXPRESSLY WAIVE THE RIGHT TO A TRIAL BY JURY. The arbitrator may award relief only in favour of the individual party seeking relief. If this paragraph is found unenforceable as to a particular claim, that claim, and only that claim, will proceed in court and the remainder of this section 18 will continue to apply.

18.5 Your right to opt out. You may reject this arbitration agreement by emailing legal@puremuze.com within 30 days of first accepting these Terms, stating your name and that you opt out of arbitration. Opting out has no effect on your account, your subscription, or your care, and no other part of these Terms changes.

18.6 Location, fees and procedure. Arbitration will be conducted by telephone, by video, or on written submissions unless the arbitrator decides a hearing is needed. Any in-person hearing will take place in the county where you live, or another mutually agreed location. We will pay all AAA filing, administration and arbitrator fees for any claim under $10,000 that is not frivolous, and we will not seek our attorneys' fees from you unless the arbitrator finds your claim frivolous.

18.7 Coordinated filings. If 25 or more similar claims are filed by or with the assistance of the same counsel, the parties agree the claims will be administered in staged batches of no more than 50, with the limitations period tolled for claims awaiting a batch. This is intended to make resolution faster and cheaper for everyone, not to delay any individual claim.

18.8 Time limit. Any claim must be brought within one year of the date it accrued, except where a longer period is required by law, in which case the shortest period the law permits applies.

18.9 Survival. This section survives termination of these Terms and closure of your account.

19. General

Age. You must be at least 18 years old to use the Website or the services. By using them you represent that you are.

Assignment. You may not assign these Terms. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets, on notice to you.

Force majeure. Neither party is liable for a failure to perform caused by events beyond its reasonable control, including pharmacy or carrier disruption, supply shortage, natural disaster, or failure of a third-party service.

Notices. We may give notice by email to the address on your account or by posting to the Website. Notices to us go to legal@puremuze.com.

Accessibility. We aim to meet WCAG 2.2 Level AA. See our Accessibility Statement, which includes how to report a barrier and how to get help completing anything on this Website by another means.

Waiver, severability, geography, entire agreement. Failure to enforce a provision is not a waiver of it. If a provision is held invalid, the remainder continues in effect. We operate from the United States and make no representation that the Website is appropriate elsewhere. These Terms, together with the policies they reference, are the entire agreement between you and us regarding the Website.

20. Contact

Questions about these Terms: legal@puremuze.com. Patient support: support@care.puremuze.com.

All PureMuze policies

• Privacy Policy
• Consumer Health Data Privacy Policy
• Terms of Use (you are here)
• Cancellation & Refund Policy
• Medication Safety Information
• Compounded Medication Disclosure
• About Telehealth Care
• Accessibility Statement
• Telehealth Informed Consent (OpenLoop Health, the consent of record)
• Notice of Privacy Practices (OpenLoop Health)

PureMuze LLC, a Texas limited liability company. Clinical services are provided by independent licensed clinicians and pharmacies through our clinical infrastructure partner, OpenLoop Health. PureMuze does not practice medicine and does not compound or manufacture medication.